The power of gratitude in credit union employees

first_imgHow you express your gratitude is up to you. It can begin with a simple “thank you.” Try sharing a specific example of something they did for you and how it benefited you. Give them a handshake or hug (whichever is most appropriate). Consider doing something small, but thoughtful for them, such as sending a card. Make sure they know that you are there for them. Listen – nothing shows gratitude more than hearing and considering what they have to say. Compliment them on a talent, skill, or strength that you admire. Help them find resources that may help them grow, as they might have done for you. Smile and show patience. Buy them a cup of coffee (or a Diet Coke). Write a LinkedIn recommendation for them. Help lighten their workload in some way, if you are able. Respect their time. You don’t have to pry into personal business to ask them how they or their family are doing.Why gratitude matters in the credit union spaceAt a minimum, we spend one-third of our lives at work. The culture in which we spend this time strongly influences our wellness and development. Life in credit union land is stressful for most of us. Many among us are experiencing personal challenges we know nothing about, and they struggle. Identifying and expressing gratitude helps both the giver and the receiver. We know this right? Each of us probably has a memory of someone expressing gratitude for something we have done, and it lifted and sustained us – even if for a short period of time. I don’t know the exact numbers, but I do know that the number of people feeling unappreciated in their everyday lives is high.Regardless of title or position at our credit unions, each of us has the opportunity to look outside of ourselves, recognizing those people who bless our lives. I believe that people or groups who consistently and sincerely do this are happier. And in credit union land, happier people results in a better quality of work life, greater member service, and financial goal attainment.I hope you will reflect, and reach out and thank someone! The power of gratitudeLast month’s Americas Credit Union Conference didn’t disappoint. In addition to the highly informative sessions, it served as the perfect catalyst to reconnect with our credit union friends near and far. Our Your Credit Union Partner team and the Your Marketing Company team took the opportunity to host a reception at the conclusion of the event to express our gratitude to a group of credit union friends who have supported us from the beginning.Although there are many new friendships forming within the group, they are all old friends of ours. Friends who were the first to support our consulting work, and who have stuck with us every step of the way. Having this group together in one place and reflecting on their support and friendship was a very humbling experience that filled my heart with overwhelming gratitude.This reflection on gratitude expanded beyond kind acts or support of others to include other experiences (some that were very painful) along the way. I’m grateful for these experiences also, as they helped to shape and prepare me for a more abundant life.The regular expression of gratitude is key to a more abundant life.Count your blessingsIf you haven’t done so lately, I recommend you assess your life’s journey thus far, including your current situation. Take a moment to count or list all of the things for which you are truly grateful.Here are a few questions to get you started:Has someone been an important professional role model or mentor to you? Did they challenge you and help you to grow? How?Have you had professional experiences that have shaped your career or life? What are they? (Don’t forget to include the painful experiences, as they are frequently our greatest teachers.) Have these experiences blessed your life in some way?Is there anyone special who has stood with you when no one else would? What difference did that make?Have you been given an opportunity that changed your path for the better? What was the opportunity and how did it affect your life’s journey?What are your strengths? How did you gain them? Do you get to work or live to your strengths on a regular basis?Do you work with people you respect and with whom you share common values? What are the values that bring you together?Ask yourself what your life would be like today without these people or experiences?Increase the experience and expression of gratitude in your lifeFind ways to frequently remind yourself of the many things you could (and should) be grateful for. Keep a list. Over the years, I’ve found that this is a great way to feel better and have a greater overall outlook on life (especially if I’m feeling down). Or keep a journal. I believe that people who think about, talk about, or write about their gratitude regularly are more likely to be happier and help more people.The more we express gratitude, the less importance we place on material things. We are less likely to judge our own success in terms of our material possessions, are less envious, and are more likely to share with or serve others.Find ways to express gratitude every day. When you think about it, every single one of us have something to be grateful for. Just the fact that you’re reading this article says a lot about the overall state of your life.Express yourselfI challenge you to take some time to ponder those things you are grateful for, create a list, and step out of your comfort zone and express sincere gratitude to someone – this week. Here are a few potential opportunities to express yourself at work:CEOs – express gratitude to your CEO for being the glue that holds the whole thing together. Be specific.Management team – express sincere gratitude to your management team for those specific actions that positively impact members, improve operations, or positively impact the bottom-line. I’ve never seen a CEO do it all by themselves. Show me a successful CEO and I will show you an outstanding management team.Management contact staff – make sure your member-facing staff and back-office support staff understand that you recognize the good they do. Make sure they know how much you appreciate them. Never assume.Business development staff – take a moment to recognize the good people in operations, marketing, IT, and accounting that help you help your members. You can’t do this alone. Find something good that they do for you and recognize it.Community partners – community partnerships create capacity, and help us help more people. Community partnerships, whether they are in community outreach or are new-car dealers, advocate on our behalf within the community. They help us grow. Thank them and let them know they are appreciated.Members – Finally, make sure you take the time to express gratitude to the members you serve. Members are the reason we exist. Without them, where would we be? Do the members you serve know that you appreciate the opportunity to serve them? 180SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Scott Butterfieldcenter_img Scott is the Principal of Your Credit Union Partner, PLLC.Your Credit Union Partner (YCUP) is a trusted advisor to the leaders of more than 100 credit unions located throughout … Web: www.yourcupartner.org Detailslast_img read more

Credit unions and their cooperative path to success

first_img 14SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Robert McGarvey A blogger and speaker, Robert McGarvey is a longtime journalist who has covered credit unions extensively, notably for Credit Union Times as well as the New York Times and TheStreet, … Web: www.mcgarvey.net Details Credit unions have a clear map to success in the marketplace and it involves one simple idea: work together.It’s not new. It’s even in the Rochdale Principles – the bedrock of the cooperative movement – where principle 6 said this: “Cooperation among cooperatives.  By working together through local, national, regional, and international structures, cooperatives improve services, bolster local economies, and deal more effectively with social and community needs.”The belief is spreading among credit union people. Jay Murray, CEO of Vizo, the corporate credit union headquartered in North Carolina with some 1200 member credit unions, leagues, and CUSOs. Murray said, “More than ever, in order to compete credit unions need to cooperate. No credit union will make it alone.”Murray pointed to the ever more treacherous competitive landscape – populated with megabanks intent on growing ever bigger, fintechs determined to grab highly profitable pieces of business, and of course many thousands of community banks – and said, “Mass collaboration is critical, to gain the scale needed to compete in this environment.”Jack M. Antonini, CEO of NACUSO, sharply added that cooperation is a unique credit union skill.  “Banks do not have the ability to collaborate as do credit unions.”As a case in point, Antonini pointed to the fee-free ATM networks found in the credit union world – Culiance is a for instance – which show how credit unions can and do cooperate to produce a result that benefits all participating credit unions and also their members.No bank can match the number of ATMs in the surcharge-free Culiance network.  Not even close. And that success is a product of the cooperative spirit.Cooperation takes different forms. Sometimes it is formal – such as the Culiance ATM network – sometimes very informal. Jennifer Oliver, CEO of a $100 million credit union in Southern California, South Bay Credit Union, told how she and three other credit unions in the region all had the same problem: they had trouble hiring and retaining competent collection staff. So they did a radical thing: the four joined together to hire one collections specialist. And it’s producing terrific results for all four, said Oliver.Just that way of sharing is catching on in credit unions, with a number of institutions sharing the same CEO and some share a Chief Technology Officer. As the discipline grows in complexity – credit unions are joining to share a skilled Bank Secrecy Act/Anti Money Laundering professional.At NACUSO, Antonini sees more sharing in the movement. He elaborated: “CUSOs bring economies of scale. CUSOs continue to grow. CUSOs are critical to the success of the industry.”And, again, CUSOs are an advantage that are on the side of credit unions.Murray said that, in his view, the backend functions – certainly a BSA specialist, a CTO, and a collections expert – are not integral to a credit union’s identity.  He said credit unions could join together to share many functions – typically enjoying lower costs and possibly attracting more experienced staff – and have no negative impact on the community’s perception of the credit union.Murray added, “Your member doesn’t ask how we process checks. It just happens.”He went on: “We are at an inflection point.  We are re-energizing the movement with principlesThis is a movement, not an industry.”Cooperation even goes beyond working with other credit unions.  Other types of organizations say they are finding success through cooperation, sometimes involving credit unions.Cabot Cheese, the large Vermont based dairy co-operative, said that its success has been greatly helped by support from credit unions and rural electric co-ops, both of which it, in turn, has sought to assist. Roberta Macdonald, a senior vice president at Cabot, said this: “Not every cooperative will welcome your suggestion that you work together – I can tell you that from bruised experiences – but many will. It’s a win-win. A member of a food co-op probably wants to use a credit union, they want to buy co-op produced food, and so on. The more they learn about this ecosystem the more they will use it because it is a style of doing business they support.”Spread the word. Cooperatives – credit unions included – are a different, better way of doing business that put people first.As Murray said, “You can’t separate yourself from the cooperative principles.”  But he also said that a credit union that wants to be better – different – will find the way there is through those principles.Which just may be the credit union shortcut to success.last_img read more

Huawei Nova 8 and Honor V40 Tipped to Launch in December, With Similar Quad Camera Setup

first_imgHuawei Nova 8 and Honor V40 series could both come with a quad rear camera setup similar in design, according to a picture leaked by a known tipster. The provisional camera designs of the two phones kept side-by-side in the picture look very similar. In a separate leak, another tipster has claimed that the Huawei Nova 8 series and the Honor V40 series could both be launched in December, refuting an earlier report claiming the launch would take place in November. These leaks come even as a report claims that Huawei will be selling its sub-brand Honor in a CNY 100 billion (roughly Rs. 1,12,100 crores) deal soon.As per a report by Playfuldroid citing tipster Changan Digital King, Huawei will hold separate events for the Huawei Nova 8 series and Honor V40 series launch. Huawei launched the first phone in the Huawei Nova 8 series earlier this month. The Huawei Nova 8 SE has a quad rear camera setup, supports 66W fast charging, and comes with the octa-core Dimensity 720 SoC. A ‘High Edition’ of the phone with 5G support was also launched at the event.- Advertisement – The rear camera design leak, shared on Twitter by a tipster, shows both the Huawei Nova 8 and the Honor V40 sporting a similar design. The While the phone claimed to be Huawei Nova 8 seems to have a rectangular camera module with a quad rear camera seems and an LED flash, the other phone in the picture, speculated to be the Huawei Nova 8 series, has an oval-shaped camera module with a similar-looking quad rear camera setup.The leaks and speculations around the launch of the two phones have come close at the heels of a Reuters report that claims Huawei plans to sell Honor in a CNY 100 billion (roughly Rs. 1,12,100 crores) deal to a consortium led by handset distributor Digital China and the government of its home town of Shenzhen.Is OnePlus 8T the best ‘value flagship’ of 2020? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts, Google Podcasts, or RSS, download the episode, or just hit the play button below.- Advertisement – – Advertisement –last_img read more

Irish auto-enrolment ‘a bit of time away’, minister concedes

first_img“Nonetheless,” she added, “it is important that, as a government, we formulate a response on this critical issue where we have seen other countries we would regard as markers for Ireland successfully introduce initiatives to address the question of supplementary pensions.”The minister strongly indicated that the launch of auto-enrolment would see a reduction of current tax burdens to balance out the increased cost of second-pillar pension saving, saying there was a possibility for the “recasting” of the current universal social charge structure to support both the state pension and private provisions.However, Burton said it was important to bring the Social Insurance Fund – used to cover the state’s social protection spending and currently running a deficit – back into a surplus before such steps could be considered.“What we do need to have is an adequacy of funding for the state retirement pension, and, currently, there is an actuarial deficit of over a billion per annum in the state pension Social Insurance Fund,” she said. “We need to address that over a period of time.”She appealed to social partners to work with the government on the eventual design of the new system.“It would need both government and industry and employers and unions to come together to agree on the best possible framework with the highest degree of security, obviously keeping costs as low as possible but also having the security as a paramount issue given our recent financial history in this country,” she said.Security and cost was an issue repeatedly touched on by the minister, who said an auto-enrolment system would need to offer “secure identification of whatever savings someone put in to a supplementary pension”.She also noted that the Department of Social Protection would soon be looking to appoint members of the new Pensions Council, the consumer-focused body tasked with advising the government on pensions policy.Burton reiterated that the Council’s first task would be to look into the level of pension charges and advise if she needed to take further action to lower costs.“This is an area that obviously has the highest priority,” she told delegates. The introduction of auto-enrolment in Ireland will likely be postponed until the country’s economy recovers and its Social Insurance Fund is no longer running a deficit, the minister for Social Protection has said.Discussing the potential for a mandatory or quasi-mandatory second-pillar pension system, Joan Burton said she believed auto-enrolment would be a more viable option for the country, despite a recent OECD report on the Irish pension system branding auto-enrolment a more costly and second-rate policy.Speaking at the Irish Association of Pension Funds annual benefits conference in Dublin this week, the Labour TD admitted that any such reform would need to go hand in hand with an emphasis on security of individual savings, as the recent use of assets from the National Pensions Reserve Fund to prop up the country’s ailing banking sector would “probably loom quite large in people’s minds”.Burton also said the economic circumstances to make an auto-enrolment system viable were probably “still a little bit of time away”.last_img read more

Inflation hedging, commodities hit fourth-quarter return at ATP

first_imgDenmark’s statutory pension fund ATP suffered a big loss on investments in the fourth quarter of last year, which cut the return it made over the rest of the year by nearly 40%, dragging the full-year return down to DKK5.36bn (€720m), or 6.5%.The year before, 2013, the fund reported a 17.9% return.The 2014 return – before tax on pension savings returns – was 38.6% lower than the DKK8.73bn return posted for the first nine months of the year alone.In its annual results statement, ATP said its investment portfolio made a DKK3.38bn loss in the fourth quarter. Carsten Stendevad, chief executive, said: “Investment activities generated a return of DKK6.1bn – before both expenses and tax – with most of ATP’s investments performing well.“Exceptions were oil investments and the long-term hedging strategy against rising inflation, which produced negative returns.”Inflation hedging activities alone – part of the pension fund’s inflation risk class within its investment portfolio – lost ATP DKK5.9bn over the year.ATP said a sudden rise in inflation, which would water down the buying power of pensions, was a significant risk for the scheme’s pensioners.“Therefore, ATP has bought protection against rising inflation since 2009,” it said.This insurance strategy consisted of inflation caps and swaptions, it said.“The big fall in inflation and bond yields with a long time remaining to maturity affected values very negatively,” it said.However, within the inflation risk class, DKK1.7bn and DKK1.9bn returns on property and infrastructure, respectively, helped reduce the loss for that category to DKK2.8bn.The commodities risk class ended the year with a loss of DKK2.0bn, with the portfolio consisting entirely of oil bonds and oil-related financial instruments.Over the year, the oil price fell to around $55 a barrel from $95.Equities generated DKK8.5bn for the pension fund during the year, and the credit risk class produced a return of DKK776m.ATP’s investment portfolio is only around 20% of its total assets, with the vast majority invested in the hedging portfolio, designed to underpin the yield guarantees it gives its members.This hedging portfolio – consisting mainly of bonds and related instruments – ballooned in 2014 as market interest rates dwindled and in some cases went below zero.Including the hedging portfolio, ATP made a total return over the year of DKK138.3bn, or 23.3%, on total assets, which grew to DKK823.6bn by the end of 2014, from DKK677.5bn.Looking ahead to the full 2015 year, ATP said it was applying a new long-term target.This has been set at 7% of bonus potential at the beginning of the year, it said, equivalent to just over 9% before tax and expenses.last_img read more

Resumption of sea trips moved to June 1

first_img“I would like to request your office to postpone the implementation of this directive until May 31, 2020. In the same way that passenger airlines moved the resumption of all domestic flights to June 1, 2020. I believe that it is but wise and prudent that all domestic sea travels should resume on the same date,” he said in the letter. “I hope that the national government will respect the right and authority of the local government to enact measures to protect the health and welfare of its constituents,” Lacson added. This development came after Gov. Eugenio Jose Lacson sent a letter to Maritime Industry Authority Administrator Robert Empedrad and Philippine Coast Guard Commandant Joel Garcia, appealing to delay the resumption of sea travel. BACOLOD City – Sea trips from this capital city bound for Iloilo and vice versa slated to resume on Monday, May 18, will not push through. In an interview over radio station Bombo Radyo-Iloilo, Jose Venancio Vero, director of the Maritime Industry Authority (MARINA) Region 6, said they moved the resumption of sea trips to June 1. The province, which shifted to general community quarantine on May 1, has nine COVID-19 cases, three of whom have already recovered. Negros Occidental was placed under enhanced community quarantine from March 30 to April 30 to contain the spread of coronavirus disease 2019 (COVID-19).  (With PIA/PNA/PN) Yesterday, Philippine Coast Guard (PCG)-Negros Occidental commander Lieutenant Commander Jansen Benjamin announced that trips between the two cities will be allowed subject to health restrictions to avoid the spread of COVID-19.last_img read more

Joshua, Andy Ruiz face dope test hurdle

first_imgRelatedPosts Tyson Fury to Anthony Joshua: Don’t risk fighting Usyk Anthony Joshua, Okolie plot world title double Anthony Joshua wants Tyson Fury, Wilder fight The Voluntary Anti-Doping Agency has confirmed testing is in place for the heavyweight rematch between Andy Ruiz Jr. and Anthony Joshua.Ruiz and Joshua battle it out for four versions of the top division crown in Diriyah on Saturday.VADA has a presence in the country to test before, after and to surprise both fighters at random. The period commenced from September 1 and continues right up until the dressing room after this weekend’s blockbuster battle.Meanwhile, Joshua has not been hurt in training and has enjoyed “a great camp” ahead of his rematch with Ruiz, according to promoter Eddie Hearn.Joshua was forced to deny rumours that began to circulate after the upset, nevertheless, which claimed he had been knocked down in sparring beforehand.And similar stories have surfaced just days before the rematch, with World Boxing News reporting that AJ has been “troubled” by an unnamed sparring partner in camp.But Matchroom chief Hearn has denied the allegations, insisting his fighter has sparred really well in the lead-up to his second showdown with Ruiz.He told Behind The Gloves: “It [the story] said, ‘Joshua hurt in camp.’“It’s not even worth answering. But the truth is he’s had a great camp.“He’s much more focused than last time. He’s sparred really well.“The difference in this camp is that his sparring has been world, world class.“He’s had top, top guys. Andrew Tabiti, Tyrone Spong, Bryant Jennings, Dereck Chisora. Top sparring, which has put pressure on him.“He hasn’t been hurt, he hasn’t been ill, he’s good to go.” Tags: Andy Ruiz JrAnthony JoshuaVoluntary Anti-Doping Agencylast_img read more

Queen’s College, Bishops’ High and Saints continue supremacy at Inter-School Swimming Championships

first_imgAS the District 11 Inter-School Swimming Championships got underway yesterday at the National Aquatic Centre, Guyana’s premier secondary schools, Queen’s College and St Stanislaus College, along with Westfield Prep Primary all dominated in their respective zones, while Bishops’ High went under against Christ Church. Gathering 129 points, Queen’s College continued their standing as the authority in swimming for Zone One, finishing ahead of Richard Ishmael with 108 points, and defending their title in the Zone.In a distant third with 71 points were Chase Academy, while GTI ended with 50 points, and Marian Academy managed 48 points.Over in Zone Three, St Stanislaus were an unmatched force, raking in 146 points, the only school to hit triple digits, and way ahead of the 50 points taken by St Rose’s for their second-place finish. This followed Saints’ win of the cycling segment of the Inter-School Championships as well.Also in this Zone Brickdam Secondary took third with 33 points, while St George’s High could only construct a 3-point finishMeanwhile, though QC and Saints were able to defend their titles in their Zones, Bishops’ could not say the same. The 190 points that Bishops’ finished with fell short, as Christ Church climbed to 202 points to take the win.Christ Church, conveniently located next door to the Colgrain Swimming Pool facility on Camp Street, had its swimming club working for some time now, and the work is obviously paying off.In Zone Four, which comprises the primary schools of the District, West Field Prep ruled supreme with 92 points. Winfer Gardens were second in this Zone with 28 points, North Georgetown Primary had 24 points, while Concord Academy and Green Acres ended with 20 points apiece.last_img read more

Guyanese competing at Penn State Relays Archibald all set for men’s long jump today

first_img– GTI girls out of college women’s 4x100mGUYANESE Emanuel Archibald is all set, and is anticipating favourable results when he steps out this afternoon to participate in the college men’s long jump at the Penn Relays, which started yesterday at the Franklin Field in Philadelphia, Pennsylvania.Emanuel Archibald“[I feel] great. There’s good weather, and my coach says I’m in good shape to win it,” Archibald told Chronicle Sport yesterday. The Relays will be the biggest event that Archibald has attended since starting out as an athlete, and he’s still ecstatic about making the team.“I’m really excited, because I worked very hard to qualify for this track meet.” He expressedArchibald, who has had a season’s best (SB) of 7.63m in the long jump, is representing the University of the West Indies (UWI), where he is currently studying on a scholarship. Also representing UWI will be Guyana’s Female Athlete of the Year, Natrena Hooper.Hooper will be in the college women’s high jump tomorrow, her only event at the meet. Archibald will wrap up his participation with the college men’s triple jump tomorrow.Archibald and Hooper are among a number of Guyanese that are participating at the respected meet, which concludes on Saturday. In yesterday’s competition, the Guyanese team of Denita Jackson, Alisia Grant, Tandika Haynes, and Cassie Smalls failed to make it past the heats of the College Women’s 4×100.Natrena HooperRepresenting the Guyana Technical Institute (GTI), from New Amsterdam, the girls clocked 50.73 seconds, running in heat 8. The girls are part of a team of 26 athletes from Berbice, 10 of them are representing the GTI and 16 coming out for Fort Wellington Secondary.A GTI team was also in yesterday’s college women’s 4x400m heats. Today, GTI has the college men’s 4x100m, 4x200m and 4x400m heats, as well as the women’s 4x200m heats. Fort Wellington is in the high school boys’ 4x100m, while on Saturday they have a team in the high school boys’ 4x400m.last_img read more

ICC officials inspect National Stadium ahead of 2018 Women’s T20 World Cup

first_imgThe ICC Women’s World T20 is the bi-annual international championship for International Cricket. The event is organised by the sport’s governing body, the International Cricket Council (ICC), with the first edition being held in England in 2009.For the first three tournaments, there were eight participants, but this number has been raised to 10 from the 2014 edition onwards.At each tournament, a set number of teams qualify automatically, with the remaining teams determined by the World Twenty20 Qualifier.Australia are the most successful team at the World Twenty20, having won three tournaments, while the most recent tournament in 2016 was won by the West Indies.Qualification is determined by the ICC Women’s Twenty20 international rankings and a qualification event, the Women’s World T20 Qualifier.Until 2014, six teams were determined by the top six teams of the ICC Women’s T20 International rankings at the time of the draw and the remaining two places determined by a qualification process.For the 2014 tournament, six places are determined by the top eight teams of the ICC Women’s T20I rankings, with the host country and three qualifiers joining them in the finals. THE International Cricket Council’s (ICC) carried out an inspection of the Guyana National Stadium, Providence, one of the venues earmarked to host matches during the 2018 Women’s T/20 World Cup, which will be hosted by Cricket West Indies (CWI).The event will bowls off November 3-24 next year, will see a return to the Caribbean for the second time, with the first being in 2010. The West Indies are current holders of the title.ICC Media and Communication Manager, Sami Ul Hassan, explained that the officials are inspecting a total of 11 venues from the eight countries and will focus on the playing surface, broadcast, spectator and operational perspectives.Upon completion of the inspections, the ICC team of inspectors will submit their reports to CWI who will make the final decision on which venues will be used for the 2018 tournament.“The tournament is going to be extremely important to us (ICC) coming off the very successful 2017 50-over World Cup and the 2016 Women’s T/20 World Cup that saw packed stands,” Hassan said.Ruchika Rana, Broadcast Production Manager of the ICC, told reporters, that all systems seems to be in place at the Providence facility to accommodate production of the magnitude required for the T20 World Cup, adding that next year’s event will be produced in Hi-definition (HD) and may see the inclusion of the umpire decision review system (DRS) along with spider-cameras.last_img read more