is now a lot of shopkeepers because of their own economic reasons, it is easy to produce a high sense of the invisible. Indeed, compared with those vulnerable groups, the retail business, the source of the economy is much more stable, but also a lot of hand. In particular, some of the larger retail business customers, capital and strength is relatively strong, which also developed a number of retail stores threshold high bad habits. As the saying goes diandaqike, a large store virtually on the customer psychology have a feeling that one is the shop owner bureaucratic contempt for customer transfer.
don’t put on airs, playing on the customer jargon, this attitude must be convergence, don’t think of yourself as a customer than a higher. The old saying that "the customer is the business daily", if there is no guests to patronize, retail stores will also become a source of water, the end of this, the business must be very difficult to maintain; if the merchant does not put the customer as a person, the customer does not of course when you get things back, business competition, the customer can leave you. The customer can leave, but the business can’t do anything.
the correct attitude is that businesses should be placed in their own position, as their own customer service, good pre-sale, sale, after-sales service. However, some retail customers because of hand with the agency, sales of a single large, no stores, will also develop a love to buy buy, do not buy down attitude. Now a lot of alternatives to commodities, there is no such a thing, but not the brand can not, your attitude will determine whether you have a long-term survival.
, a bureaucratic airs phenomenon is very common, sometimes not retail customers deliberately, just inadvertently revealed, especially in the face of some small business or plain people, this attitude will inadvertently revealed. If you love to put on airs, it will make the customer feel disgusted, and thus will reduce the degree of trust in you, is not conducive to sales.
, for example, a customer to a retail store, want to buy a warm hand treasure. When the shopkeeper quotes, the customer said, how expensive, others sell 30 dollars a house, you have to be a family of 50. The shopkeeper Li said, go, who you who buy cheap, my house is the price, 50 dollars a, I don’t want to sell it! In fact, the subtext of the customer who want to let the shopkeeper to reduce the price of some, or their own pick a cheap. However, the owner of a word put this channel plug up, and the final result of course, the customer left.
as a retail customer, we should be positioned as a solution to help customers solve the problem, as the answer to the question of the people, to do their best, wholeheartedly to help customers solve the problem. A customer is not an expert in the study of a particular commodity, and most of the goods are sold as a result of the recommendation of a retail customer. If you put on airs, you will only make your reputation and image lower and lower.
airs, a cavity at the same time, also.